Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of JenB

JenB

September 5, 2026

5  out of  5
rating by JenB
"Tanner Stephens in this office provides the best customer service! I’ve reached out to him multiple times to switch insurance to a different car and to ask questions about other policies - he always answers so quickly, and he also gives just the right amount of detail: enough so I’m clear on what the answer is and not so much that it’s overwhelming. Thank you for all of your help, Tanner! You’re a big reason I’m sticking with State Farm."
We responded:
"Thank you for the 5-star review, JenB! We’re proud to serve the Cottage Grove community and truly appreciate your support. "
Profile photo of Keomanee T

Keomanee T

September 1, 2026

5  out of  5
rating by Keomanee T
"Abby was very kind and patient to help me with my insurance!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of John Vang

John Vang

September 1, 2026

5  out of  5
rating by John Vang
"I’m very happy with the service I received from Abby and would definitely recommend her to anyone looking for insurance. Thank you, Abby, for making the process so easy!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Profile photo of Alpha Vang

Alpha Vang

August 31, 2026

5  out of  5
rating by Alpha Vang
"Just switched over to state farm not too long ago, had a great experience with them and was able to lower some of my rates. Abby in particular was very helpful in my transition while being transparent with the whole process. Great work from the team, I’ll continue to do business with them."
We responded:
"Thank you so much for the 5 stars, Alpha! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Mike Sauk

Mike Sauk

August 31, 2026

5  out of  5
rating by Mike Sauk
"Quick thorough servce. Good communication."
We responded:
"Mike, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Profile photo of Malee Thao

Malee Thao

August 31, 2026

5  out of  5
rating by Malee Thao
"I had a wonderful experience working with Abby when I was getting my renter’s insurance. She was extremely helpful from start to finish and made the entire process so easy and stress-free. I had quite a few questions because I wasn’t completely familiar with everything that comes with renter’s insurance, and Abby was very patient and took the time to explain everything clearly.

I really appreciated how knowledgeable and transparent she was. She didn’t make me feel rushed or pressured at all, and she made sure I understood what I was getting and what my policy covered. She was also very friendly, professional, and easy to communicate with, which made the whole experience even better.

If anyone is looking for someone who is trustworthy, patient, knowledgeable, and truly cares about helping their customers, I would definitely recommend Abby. She provided excellent customer service and made getting renter’s insurance much easier than I expected. Thank you so much, Abby, for all your help!"
We responded:
"Hi Malee, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Cottage Grove.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Alejandra Bustamante "
Profile photo of Quintin Oxley

Quintin Oxley

August 31, 2026

5  out of  5
rating by Quintin Oxley
"Damia was really the best to work with on getting auto insurance. Answers all questions or concerns. Highly recommended

8/31/2026
Abby Vang was very helpful with what i needed, all my questions were answered with solutions. Very much enjoyed working with her. 5 stars"
We responded:
"Quintin, Thank you for your wonderful feedback! We're glad to hear that Damia provided excellent support and answered all your questions. We appreciate your recommendation!"
Profile photo of Nengher Vang

Nengher Vang

August 30, 2026

5  out of  5
rating by Nengher Vang
"We have been working with Abby Vang at this location since March, when she first began working here as a new agent. Although Abby may be relatively new to the profession, don’t let that fool you—she is knowledgeable, responsive, and quick to help. Whenever we had a question, she either answered it immediately or consulted her supervisor and got back to us promptly.

Through Abby, we obtained several policies, including auto, homeowners, and rental-property insurance. We initially purchased homeowners insurance when we bought our new home. When we decided to rent out our previous home, Abby helped us convert its homeowners policy into a rental-property policy and made the entire transition smooth and easy. She has handled every question and situation with professionalism, patience, grace, and understanding.

Our only concern is not with Abby—she has been fantastic—but with State Farm and the insurance industry more generally. Our State Farm policy has a deductible equal to 1% of the coverage amount, compared with the 0.5% deductible we had with some previous insurers. Consumers should carefully compare deductibles as well as premiums when evaluating policies.

We switched to State Farm primarily because our previous insurance companies repeatedly increased our premiums, despite our having no traffic violations, accidents, or property claims. Unfortunately, long-term customers often seem to face higher premiums at renewal rather than being rewarded for their loyalty. We left American Family Insurance for Allstate for this reason and eventually left Allstate for State Farm for the same reason.

It is important to understand that premium increases are generally determined by the insurance company and are beyond an individual agent’s control. Abby is an outstanding agent, and we highly recommend her. At the same time, like any responsible customer, we will continue comparing coverage and rates if State Farm significantly increases our premiums in the future."
We responded:
"Nengher, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Jeffrey Weihert

Jeffrey Weihert

August 28, 2026

5  out of  5
rating by Jeffrey Weihert
"Very courteous great service- been happy with statefarm for the past 3 years- thanks abby"
We responded:
"Jeffrey, thank you so much for your recommendation and great review. We really appreciate it."
Profile photo of Patricia Garcia

Patricia Garcia

August 26, 2026

5  out of  5
rating by Patricia Garcia
"Excelente la atención de la accesora any"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Cottage Grove to know you had such a great experience with us. "
Profile photo of Hailey CHEN

Hailey CHEN

August 21, 2026

5  out of  5
rating by Hailey CHEN
"Abby helped me a lot with my quote. The whole process was easy and quick, and she was very kind, sweet, and helpful. I really appreciated her help."
We responded:
"Hailey, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Profile photo of Annie Rodenborg

Annie Rodenborg

August 18, 2026

5  out of  5
rating by Annie Rodenborg
"Very helpful, communication was great. Moving states is difficult, but State Farm has helped more than most! I was in contact with Tanner for over a month and he was right there when I needed something. 10/10 would recommend!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Alejandra Bustamante’s team. "
Profile photo of Mandy Thor

Mandy Thor

August 15, 2026

5  out of  5
rating by Mandy Thor
"Abby was really helpful with my insurance policy and took the time to explain everything to me and answer all my questions. A few weeks later, I got a new car and she helped me add it to my policy as well. She made everything easy and was always friendly and patient. I really appreciate all her help and would definitely recommend Abby!"
We responded:
"Mandy, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Alejandra Bustamante and Team "
Profile photo of Leena Thor

Leena Thor

August 14, 2026

5  out of  5
rating by Leena Thor
"Abby is so patient and very knowledgeable! She answered all of my questions and made my experience extremely hospitable!"
We responded:
"Hi Leena, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Alejandra Bustamante, Your State Farm Agent "
Profile photo of Tiffany Yang

Tiffany Yang

August 14, 2026

5  out of  5
rating by Tiffany Yang
"Abby was amazing to work with! She was helpful, professional, and made the entire insurance process easy and stress-free. I really appreciate her excellent customer service and would definitely recommend her!"
We responded:
"Hi Tiffany, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Cottage Grove.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Alejandra Bustamante "
Profile photo of Diana Vang

Diana Vang

August 14, 2026

5  out of  5
rating by Diana Vang
"I had a wonderful experience working with Abby Vang. She helped me set up my son’s insurance over the phone right away, and the entire process was completed very quickly. She was professional, friendly, and made everything easy. I truly appreciate her excellent service!"
We responded:
"Thank you so much for your kind review, Diana!  If you need insurance assistance, we are just an email or call away! - Alejandra Bustamante, your State Farm Agent   "
Profile photo of Raj KN

Raj KN

August 14, 2026

5  out of  5
rating by Raj KN
"Abby was very helpful. She was able to quickly get me a quote for renter's insurance and get it active in 5 mins or so, while keeping a friendly conversation going :-). Strongly recommend this State Farm office/Agent (Abby Vang) - part of Alejandra Bustamente's team"
We responded:
"Raj, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Profile photo of Ronald

Ronald

August 13, 2026

5  out of  5
rating by Ronald
"Prompt, professional and courteous"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Carlos Vargas

Carlos Vargas

August 11, 2026

5  out of  5
rating by Carlos Vargas
"Su apoyo fue de lo mejor. Gracias por su atencion."
We responded:
"Carlos, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Corey Quinn

Corey Quinn

August 10, 2026

5  out of  5
rating by Corey Quinn
"Tanner has been incredibly helpful whenever I’ve had questions about my insurance. He always takes the time to explain everything clearly, makes sure I understand the process, and is always patient and easy to work with. I really appreciate his knowledge, responsiveness, and willingness to help. Tanner is a great resource and truly goes above and beyond. I highly recommend him!"
We responded:
"Corey, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my McFarland insurance team! - Your State Farm Agent, Alejandra Bustamante "
Profile photo of Ellie Garcia Salazar

Ellie Garcia Salazar

August 4, 2026

5  out of  5
rating by Ellie Garcia Salazar
"I called asking about renters insurance and let me tell you the person helping me out have been so helpful, kind, caring and very very patient! It’s my first time getting renters insurance and Abby was the one to help me. She is just so patient with me, explaining to me the steps and details of it. She answered all my questions without judgement! She did get frustrated when I asked so many questions or when I didn’t have a card to make payments. Overall had a great experience with Abby. Definitely would recommend her to anybody who needs help! I am glad I got to talk to her she mage The Who process smooth, easy, and quick!"
We responded:
"Ellie, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Shantall Araya Rojas

Shantall Araya Rojas

August 1, 2026

5  out of  5
rating by Shantall Araya Rojas
"Annie me ayudó mucho con mi póliza 🙏🏽"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Cheikh Sarry

Cheikh Sarry

July 31, 2026

5  out of  5
rating by Cheikh Sarry
"I'm really happy with you I asked you a lot question but you answered me really you are fantastic"
We responded:
"Thank you so much for the 5 stars, Cheikh! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Ever Aranguren

Ever Aranguren

July 29, 2026

5  out of  5
rating by Ever Aranguren
"Excelente ayuda de paola muchas gracias la verdad"
We responded:
"Ever, muchas gracias por tu comentario! Nos alegra saber que Paola te brindó una excelente atención. ¡Estamos aquí para ayudarte en lo que necesites!"
Profile photo of Cesar Aguilar Ramires

Cesar Aguilar Ramires

July 29, 2026

5  out of  5
rating by Cesar Aguilar Ramires
"Mi asistente liliana Muy amable la recomiendo me ayudo a encontrar una póliza de seguro mas barato"
We responded:
"Thank you for the 5-star review, Cesar! We’re proud to serve the Cottage Grove community and truly appreciate your support. "