Receptionist - State Farm Agent Team Member
Full Time in Madison WI
Benefits
- License reimbursement
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
- Competitive salary
*Bilingual Spanish Position*
ABOUT OUR AGENCY
I opened my agency in 2013 and currently lead a team of 12 across three office locations. Before becoming a State Farm agent, I spent five years working as a State Farm team member, giving me valuable firsthand experience in the business before pursuing agency ownership.
We're proud to serve a diverse customer base and have built strong relationships within our local Hispanic community. Many of our customers are Spanish-speaking, and most of our team members are bilingual in English and Spanish. Being able to connect with customers in their preferred language and provide personalized service is an important part of what makes our agency special.
Our agency offers a 401(k) retirement plan, licensing reimbursement, paid holidays, and a generous paid time off program. Team members receive two weeks of PTO during their first two years, increasing to three weeks afterward, plus an additional day off for their birthday and a $200 birthday bonus! We also celebrate work anniversaries with a bonus of $100 for each year of service and offer additional performance-based bonuses tied to individual goals.
With three offices, teamwork and communication are especially important to our success. We've built a hardworking, efficient, and supportive environment where everyone is expected to contribute, stay focused, and work together without unnecessary drama. We value people who take pride in their work, support their teammates, and are committed to providing excellent customer service.
ROLE DESCRIPTION
Alejandra Bustamante - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
ABOUT OUR AGENCY
I opened my agency in 2013 and currently lead a team of 12 across three office locations. Before becoming a State Farm agent, I spent five years working as a State Farm team member, giving me valuable firsthand experience in the business before pursuing agency ownership.
We're proud to serve a diverse customer base and have built strong relationships within our local Hispanic community. Many of our customers are Spanish-speaking, and most of our team members are bilingual in English and Spanish. Being able to connect with customers in their preferred language and provide personalized service is an important part of what makes our agency special.
Our agency offers a 401(k) retirement plan, licensing reimbursement, paid holidays, and a generous paid time off program. Team members receive two weeks of PTO during their first two years, increasing to three weeks afterward, plus an additional day off for their birthday and a $200 birthday bonus! We also celebrate work anniversaries with a bonus of $100 for each year of service and offer additional performance-based bonuses tied to individual goals.
With three offices, teamwork and communication are especially important to our success. We've built a hardworking, efficient, and supportive environment where everyone is expected to contribute, stay focused, and work together without unnecessary drama. We value people who take pride in their work, support their teammates, and are committed to providing excellent customer service.
ROLE DESCRIPTION
Alejandra Bustamante - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers needs.
- Support the team with various administrative tasks and projects.
QUALIFICATIONS
- Previous experience in a receptionist or customer service role.
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
- Bilingual Spanish preferred.
Compensation $55,000.00 - $60,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none